Customer Privacy policy and Company Term & Conditions
Our website address is: www.ceylonteabrew.co.uk
Thank you for visiting Ceylon Tea Brew UK store. We are a online store, We retail and ship Ceylon Tea products all over world .We do our business in professional manner and make sure our customers are satisfied with every transaction. Please read this Privacy Policy, and terms providing consent to document in order to have permission to use our services.
1. SHIPPING METHOD , DURATION AND POLICY
We most of the time use SRI LANKA post as main carrier of customer order packages. Upon placing the order and received complete payment for your orders, we start handing , packaging and dispatching the order within 1 business day.
All Tea Packets are well wrapped with bubble plastics wrapping and put inside another bubble wrapped envelop and hand over to Sri Lanka post for safe shipping. All handling and shipping are free of charge.
Shipping duration for each territory.
- Shipping to UK – around 7 to 10 Business days
- All EU countries – around 8 to 12 business days
Shipping to USA & Canada – around 10 to 14 business days
Australia / New Zealand – around 10 to 14 business days
Middle East – around 7 to 12 business days
Asia – Around 7 days to 12 Business days
Russia - Around 10 to 14 days
Note : We have no control over custom duties/ charges of each destination counties. Please get in touch with your local custom office or local postal service for details
2. PAYMENT METHODS
We do consider payment gateway is the most sensitive and our online store is build with secured http. We protect all transaction data in a encrypted methods and we use Paypal for accepting payments.
Paypal gives you 2 options:
1 . If you have a paypal account you can go ahead and make the payment for any products.
2. If you do not have a paypal account, you can choose the Credit/ Debit Card option within paypal to use your credit card.
3. You may pay using your debit/credit card, via Stripe which is secured gateway.
Once you make a successful payment , you will receive a confirmation email.
We do not expose any detail of your financial details or addresses and they are highly encrypted and we do not have access to those details. They are encrypted with respective payment gateway companies (Paypal/ Stripe)
3. RETURN POLICY
All Transactions are covered with buyer protection feature. We accept returned orders within 30 days of purchase.
We accept your returns and we pay back your full amount on below situations
1. If your order came damaged, wrong product, Expired Product , did not receive the order at all. In this kind of situation you are hereby required to show us a proof. and Yes , we do refund you in full.
2. If you changed your mind and do not want to use the order that already came to you, or need to exchange or just do not want your order anymore, you are required to send it back to us. How ever shipping cost is bared by customer and package must be in good condition not teared off. Please contact us before returning the package for instructions.
Upon receiving your returned package undamaged, we make the refund and we will deduct only shipping cost.
4. 24/ 7 SUPPORT
Simple as it sounds. We are open for 7 days and open for any question you might have. Yes we understand , before buying the product you may have question about the item or payment method or shipping. Please do not hesitate to go to contact us page and send your message so we will reply as soon as we can.
In case if you have to return the package, we highly recommend , you should contact us first.
5. ABOUT YOUR E-Mail AND PERSONAL DATA
If you are checking out to purchase an item here on this web site, you will be required to fill in some personal data of yours such as, Full Name, Shipping address, email, Phone number (helps for the carrier to contact you) and credit card details. We do not store or keep these data with us nor we hand over to third party. We respect all our customers’ data and do not miss use them in any mean.
Regarding News Letter, we keep your email address only inform you about our new products and discounts and other benefits to you in the future. Also we do not hand over or miss use your email address in any mean.
1.If you wish to be informed about good discounts about your favorites tea products , we recommend you to create an account and send a message to us.
2. If you love our tea products and need to buy over and over again we recommend you may create an account . and of course you will enjoy nice discounts as well.
6. PRODUCT PHOTOS AND INFORMATION ON THIS WEB SITE
Some of Product photos and product information on this web site are owned by respective companies and Ceylon tea brew owns product images and we advice our users not to download , copy/ paste , reuse , edit by any mean.